Help with sizing, shipping, tracking, returns and consumer rights.
How do I choose the right size?
Use the size advice form on the product page or in our Support Centre. Provide model and body measurements before ordering.
I selected the wrong size before shipping. What should I do?
Submit a request immediately via the Support Centre with your order number and correct size. We can change the order only if fulfillment has not progressed too far.
How long can I return an online order?
Consumers normally have 14 days after delivery to withdraw under applicable law, with eligible refund. AM-MOTO also accepts voluntary returns up to 30 days. For orders placed before 5 November 2026, previously published refund conditions remain; for orders from that date, day 15–30 change-of-mind requests are eligible for exchange or store credit, not a voluntary cash refund. See the return request form.
If I change my mind, can I get a refund?
An eligible legal withdrawal within 14 days generally includes a refund. For orders placed before 5 November 2026, older voluntary refund terms still apply. For newer orders, day 15–30 change of mind offers exchange or store credit, not cash refund. Legal withdrawal and defect rights are unaffected.
How much is shipping in Italy?
Standard shipping is €4.50 below €21 and free for eligible orders from €21 in Italy. Checkout shows the applicable shipping charge.
Can I exchange a size after delivery?
Complete the size exchange form with your order number, model, received size and desired size. We will confirm availability and instructions.
Where should I take a BRT return package?
Follow the instructions for your specific return label. The team will clarify whether drop-off at a BRT location or courier collection applies. Never ship before instructions are confirmed.
I have not received my return label. What now?
Submit a return request and choose missing return label. Your statutory withdrawal notice made on time is separate from the date the label arrives.
What if an item is damaged or not what I ordered?
Use Report an order problem with your order number and description. A secure photo link is optional; direct file upload is not yet available. Legal warranty remedies are unaffected.
How quickly will support answer?
We aim to answer normally within 24 business hours. This is a service target, not automatic approval of an exchange or refund.
How do I track my order?
Use My Orders and the tracking link provided when your parcel ships. If it is sent with BRT, use the assigned tracking number.
What if gloves or a back protector are missing?
Use Report an order problem and specify the order number and missing accessory. We will check which accessories were included in your purchase.