Return or refund
Request a legal withdrawal or review of a voluntary return. See postage rules before sending anything.
Start a return
AM-MOTO CUSTOMER CARE
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Track your order, request a return, change size or colour, and get help in one place—without searching through emails.
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How can we help?
Choose what you need. Every request starts directly on our website.
Change size or colour
Request another size or colour of the same product and check Shopify's online variant availability.
Request an exchangeDamage or wrong item
Report a defective, damaged or incorrect item. Open the dedicated photo evidence form or contact support.
Report an issueSize advice
Share your measurements and model before ordering. Our team will help you choose a fit.
Find my sizeFrequently asked questions
Answers to returns, exchanges, shipping, BRT tracking and buyer rights.
Read FAQsContact our team
Need help with an existing order or something else? Send a request to AM-MOTO.
Contact support14 daysStatutory withdrawal right for eligible online consumer orders.
€50 exchange thresholdReturn postage from Italy is covered by AM-MOTO for approved voluntary exchanges of an item paid €50+.
€21 delivery thresholdFree standard shipping in Italy on eligible orders from €21.
For change-of-mind refunds, return postage is generally customer-paid where legally allowed. Faulty or incorrect items follow statutory free remedies. Prior-order terms and legal rights remain unchanged. Read our refund policy.